Below is a sample Refund Policy tailored for your jewelry business, Vista Verve, operating in the USA. This policy is designed to be clear and customer-friendly while protecting your business interests. Be sure to review it with a legal professional to ensure it aligns with your specific business practices and local laws.

Refund Policy
Effective Date: [01-01-2025]

Last Updated: [02-08-2025]

Thank you for shopping at Vista Verve. We strive to ensure that you are completely satisfied with your purchase. Please read our Refund Policy carefully to understand your rights and our guidelines regarding returns and refunds.

1. Eligibility for Returns and Refunds

We accept returns and provide refunds under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (e.g., order number or receipt) is required.

Non-Returnable Items:
The following items are not eligible for return or refund unless they are defective or damaged upon arrival:

  • Custom-made or personalized jewelry
  • Earrings for hygiene reasons
  • Items marked as “Final Sale”

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will either:

  • Replace the item at no additional cost, or
  • Issue a full refund, including shipping fees.

To process your claim, we may require photos of the damaged or defective item and its packaging.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@vistaverve.us or +1 929 340 0998 to request a Return Authorization (RA) number.
  2. Package the item securely in its original packaging, including all tags and certificates.
  3. Include the RA number on the outside of the package.
  4. Ship the item to the address provided by our team.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us to check availability. Exchanges are subject to the same return conditions outlined above.

6. Cancellations

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will issue a full refund. If the order has already been shipped, you will need to follow our return process.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

Vista Verve
Email: info@vistaverve.us
Phone: +1 929 340 0998
Address: 1102 Glenwood rd, Brooklyn, NY. USA

This Refund Policy is designed to be fair and transparent. Be sure to customize it further to reflect your specific business practices and consult with a legal professional to ensure compliance with applicable laws.